Call Center Agent

Description: Primary Responsibilities: Call Center Agent Functional Area (Key Responsibilities) - Answer incoming calls and respond to customers’ emails - Manage and resolve customer complaints - Sell products and place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify, and resolve customer complaints using applicable software - Process orders, forms, and application - Document all call information according to standard operating procedures - Upsell products and services - Complete call logs and reports - Other duties as assigned Knowledge Responsibilities: - Proficient in relevant computer applications - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situation appropriately

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