Ads of Call Center and Customer Services (Jobs & Contrats) in Laos
Position: Receptionist in Lao, Vietnamese, English, Chinese, Hmong.
Chanthaboury (Vientiane Capital)
1. Monthly income starts at 2,800,000 - 3,800,000 million kip (based on suitability, experience, negotiable during interview) - Welfare policies include: - Insurance, annual health check-up, 15-day vacation policy, travel allowance when visiting hometown, birthday gift policy, special holiday allowance, consider annual salary increase or special performance-based increase, bonus and allowance (depending on the company's business operations) 2. Responsibilities of the receptionist Ensure, check and provide service information to customers when customers ask for help via phone Ensure and Provide accurate, complete, and professional customer service information. Ensure customer satisfaction with the service provided by the receptionist Ensure professional service (skills, information, behavior) According to the needs of individual customers who want to inquire or ask for help and must ensure service quality. Have the skills to provide professional information from beginning to end. Provide information fluently so that customers are satisfied with their own service 3. Standards Graduate from high school or above at a secondary school or university. Have patience, good interpersonal skills and be able to work in shifts Working hours are 03 shifts starting from 06:30-14:30; 14:30-22:00; 22:00-06:30
Call Center Agent
Chanthaboury (Vientiane Capital)
Primary Responsibilities: Call Center Agent Functional Area (Key Responsibilities) - Answer incoming calls and respond to customers’ emails - Manage and resolve customer complaints - Sell products and place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify, and resolve customer complaints using applicable software - Process orders, forms, and application - Document all call information according to standard operating procedures - Upsell products and services - Complete call logs and reports - Other duties as assigned Knowledge Responsibilities: - Proficient in relevant computer applications - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situation appropriately